The Design Company, LLC (“The Design Co,” “we,” “us,” “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and share information when you use our websites, products, and services (the “Services”).
By using our Services, you agree to the practices described in this Privacy Policy. If you do not agree, please do not use the Services. We may update this Privacy Policy from time to time, and your continued use after changes means you accept those updates.
Information We Collect
Information You Provide
We collect information you provide directly to us, such as:
Name, email, phone number, billing address
Payment information (processed securely by Stripe)
Information submitted via forms, bookings, or emails
Files or materials you share for coaching or reviews
Information We Automatically Collect
When you use our Services, we may automatically collect:
Device and connection information (browser, operating system, IP address)
Usage data such as pages viewed, links clicked, time on site
Referral information (e.g. how you arrived at our website)
Information from Other Sources
We may supplement information with data from trusted third-party services such as analytics providers, payment processors, or partners.
How We Use Your Information
We use the information we collect to:
Deliver, improve, and personalize our Services
Process payments and fulfill coaching sessions, community memberships, and digital products
Send updates, newsletters, or promotional content (opt-out anytime)
Communicate with you and respond to inquiries
Protect against fraud, unauthorized transactions, and illegal activity
Comply with applicable laws and regulations
Sharing Your Information
We do not sell your personal information. We may share it only in these cases:
Service Providers: Payment processors (Stripe), email platforms, analytics tools, and community platforms (e.g. Slack, Notion) that help us deliver our Services.
Business Transfers: If The Design Co is involved in a merger, acquisition, or asset sale, your information may be transferred as part of that transaction.
Legal Compliance: To comply with laws, regulations, or valid legal processes, or to protect our rights, property, or safety.
Aggregated/Non-Identifiable Data: We may share data that does not identify you personally (e.g. usage trends).
Cookies & Tracking Technologies
We use cookies and similar technologies to:
Recognize you when you visit our site
Understand usage patterns and improve performance
Deliver a more personalized experience
We may also use third-party analytics services (such as Google Analytics) that collect information like IP address, browser type, and usage behavior. These tools help us improve our Services but do not identify you personally. You can manage cookies through your browser settings.
Your Rights
Depending on where you live, you may have the right to:
Access, update, or delete your personal information
Request a copy of your information
Opt out of marketing communications
Exercise privacy rights under local laws (e.g. GDPR in the EU, CCPA in California)
To exercise your rights, contact us at info@thedesign.co.
Data Security
We use reasonable safeguards to protect your information, but no system is 100% secure. Payment information is handled directly by Stripe and not stored on our servers.
Data Retention
We keep personal information only as long as necessary to deliver Services, comply with legal obligations, or resolve disputes.
Children’s Privacy
Our Services are not intended for children under 13, and we do not knowingly collect personal data from children. If we learn we have collected data from a child under 13, we will delete it.
International Users
If you access our Services outside the United States, you consent to the transfer, processing, and storage of your information in the U.S. and other countries, where privacy laws may differ.
Changes to This Policy
We may update this Privacy Policy periodically. We will update the “Effective Date” above when changes are made.
Contact Us
If you have any questions about this Privacy Policy, please contact us:
info@thedesign.co
The Design Company, LLC
240 Elm Street, 2nd Floor
Somerville, MA 02144